Refund policy

Returns/Refunds Policy

1. Goods may be returned within 30 days of receipt with satisfactory proof of purchase, provided that the Goods: (a) are in saleable condition, (b) are unworn and unused with and in all original, sealed packaging and tags attached, and (c) are not subject to the exclusions listed in Section 10.2 below. Busch Systems shall have no obligation to assist in the removal of any installed Goods prior to return or to install any replacement Goods. If the Customer is unable to provide satisfactory proof of purchase, Busch Systems at its absolute discretion reserves the right not to offer a refund. All returns are subject to a 25% restocking fee and freight charges at Busch Systems’ sole discretion. Busch Systems is not required to provide the Customer with a copy of the original receipt to facilitate a refund, insurance or warranty claim.

2. Goods not eligible for return: (a) custom Goods, built-to-order modified Goods or special ordered Goods; and (b) promotional Goods where stated as final sale by Busch Systems at the time of invoice. If the Customer is unsure whether the Goods the Customer is purchasing are custom Goods, built-to-order Goods or special order Goods, the Customer may inquire with Busch Systems’ Customer Service Team, although the Customer acknowledges and agrees that such types of goods are not eligible for return under Busch Systems’ Returns Policy whether or not the Customer inquires with Busch Systems’ Customer Service Team. For avoidance of any doubt, built-to-order Goods are Goods for which the Customer selects one or more optional, predetermined features that Busch Systems offers for those Goods, whereas custom Goods are Goods for which the Customer requests one or more custom modifications, where those custom modifications are not predetermined features that Busch Systems offers for those Goods.

3. Where Goods are purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If the Customer is unable to return the gift or bonus or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.

4. Where Busch Systems issued a bonus gift card at the time of purchase (if applicable), the bonus gift card must also be returned with the merchandise to qualify for a refund. Where the bonus gift card has been fully or partially redeemed, the amount redeemed will be deducted from any available refund under this Section 10.